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Original topic:

Q800T mute Error

(Topic created on: 21-10-2021 07:29 PM)
Peter Schulte
First Poster
Options
TV

TV = QE49Q80T

SOUNDBAR = Q800T

When i press mute on the remote the soundbar goes in to mute but not the TV. When i then lower/increase the volume or press mute again to get the sounbar working again the TV goes in to mute so its still muted. Only way to not be muted anymore is to turn everything off and on again. Extremly annoying. Anyone else have this problem?

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2 REPLIES 2
AndrewL
Moderator
Moderator
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TV

@Peter Schulte: Can you confirm which remote you are using to mute/unmute the sound? If you're using the Samsung TV remote then, on the TV itself, head to Settings > Sound > Sound Output > TV + Soundbar. Now, using the soundbar remote, press and hold up on the Woofer button for 5 seconds, and repeat this step until 'Samsung TV Remote' is displayed. If you press mute on the TV remote following these steps, does it mute both the TV and Soundbar? 

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Peter Schulte
First Poster
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TV

Hi,

im using the TV remote that came with the tv. Remote model.

i tried all the steps but nothing is happening. I also tried updating all firmwire but they where all up to date.

very annoing problem 😞

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