search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Q7FN restarting constantly - considering returning

(Topic created on: 22-06-2019 06:53 PM)
1202 Views
dwally
Student

‎22-06-2019 06:53 PM

Options

I bought a 2018 Q7FN about a week ago because I found it new on clearance. Worked fine for 5 days or so then displayed the OneConnect cable issue screen while playing PS4 last night. TV started rebooting repeatedly, about every 10 seconds. Tried unplugging TV for a long time, won't stay on long enough for Reset, remote control unresponsive so cannot enter Reset code. Tried reinstalling One Connect cable with no success. Super disappointed! After reading a lot of the posts about One Connect box/cable problems, I'm skeptical if waiting for a replacement is even worth it.

0 Likes
2 REPLIES 2
ChrisM
SuperStar

‎27-06-2019 02:14 PM

Options

Hi @dwally 

 

Are you still having this issue with your TV or did you manage to resolve it?

0 Likes
dwally
Student

‎04-07-2019 01:31 AM

Options
In response to ChrisM

I talked to Samsung on the phone. They thought it was a one connect cable, quoted 7-10 days to ship it. The store I bought it from was only 30 day return and that was cutting it really close so I just returned the TV. From reading the reviews, it seems like a faulty one connect cable (or box) is a common problem even on brand new sets. Not sure if this feature is ready for prime time.

0 Likes