22-02-2020 03:01 PM
I have a new 49" Q70 and I have noticed a strange light pattern across the top of the picture especially when the background is light ie blue sky. It seem every inch or so there is a bright section that's comes from the top of the screen down , has anyone else noticed this or have any suggestions for a setting to resolve this, it appears on al
24-02-2020 05:36 PM
Hey @Stev22! Can you send us a picture of the screen with the issue happening? Also, restore the Picture Settings to default by heading to: Menu > Settings > Picture > Expert settings > Reset picture.
24-02-2020 10:10 PM
Hi CarloL
ive tried to take a picture but it's not coming out very well. The effect I am seeing is just as though there are a dozen or so leds in the upper section of the TV bezel that are illuminated that is giving a bright spot , its an even pattern across the whole width of the screen. I've reset the picture and tried various settings but it's the same what ever I do, if the picture is dark you don't really notice it as much but if it's white or very light it's more prominent as you can see a darker shadow every couple of inches or so.
25-02-2020 09:58 AM
Morning, @Stev22. Can you tell me the full model number of your TV (located on the back on a white sticker) and when and where you purchased it?
25-02-2020 07:07 PM
Hi CarlH
It's QE49Q70RATXXU, and I purchased it from an local independent TV & HIFI centre in Bromsgrove in the West Midlands.
28-02-2020 06:59 PM
Hi CarlH
reassessing the issue I think it's actually dark shadows across the top of the picture and not bright spots , I've tried all sorts of settings and nothing sorts it. I think the next step is to contact the retailer to ask them to come and see it and get their opinion.
29-02-2020 04:01 PM
Let us know what they say, @Stev22.
12-04-2020 06:14 AM
Hi Steve
I am having the same issue. Did you find a solution?
Thanks!
12-04-2020 09:42 AM
You can also do a Picture Test just to make sure that from a technical point of view everything is fine:
press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test and check if the screen is still displaying these shadows.
12-04-2020 11:01 AM
Hi
Thanks for contributing but I did the test and the shadows are still showing. The menu refers to technical support.