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Q60A 50” locking up/restarting when changing Source

(Topic created on: 23-01-2022 11:19 AM)
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mentalmechanic
Student
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Hi. 

TV is less than a week old, but when changing from a source such as PlayStation or separate PVR back to Live TV, when the live tv content starts showing the screen will lock up and the TV will shutdown and restart about 3/4 times? It keeps doing this.

Very disappointed so far as gone from a 14 year old Panasonic that never gave a moments trouble and this is playing up within a few days. 

TIA

Video of problem here 

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2 REPLIES 2
xSteveuk
Mastermind
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Hi
This page maybe helpful

https://www.samsung.com/uk/support/tv-audio-video/my-tv-switches-itself-off/

If still an issue with TV
Contact support
Explaining your issue
With your new TV

https://www.samsung.com/uk/support/contact/
mentalmechanic
Student
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Hi

 

Thanks but the above solution hasn’t made any difference. I will contact Samsung. Thanks