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Original topic:

Q60: gap between panel and frame

(Topic created on: 17-02-2020 04:56 PM)
StanD_LV
Apprentice
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Hey!

 

Does anyone know if gaps between the frame and screen panel are normal? In my case I can see the backlight well and it's being nice reflected of the screen. Especially visible in the dark.

8C00179C-AA57-4BB3-86A5-D7121B5EDDF7.jpeg

 

5BBC2659-DC05-4BF4-82FA-161CDDE19758.jpeg

 

522C3935-F965-4BA0-9D67-141A9C4043E2.jpeg

 

13 REPLIES 13
gkmark
First Poster
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Same thing here. An answer please?

ADKIc3mAnX
Journeyman
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I'm having the same problem right now with my Q60R 43" TV.

image.jpg

 

image.jpg

 

image.jpg

 

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Fenrizvulv
First Poster
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Hi. Same thing on 55" in all four corners. Does Samsung staff read this? An answer would be appreciated. IMG_3813.JPGIMG_3819.JPGIMG_3815.JPG

ADKIc3mAnX
Journeyman
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Thanks for your picture. Do you have IPS glow on the top corners?
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StanD_LV
Apprentice
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I've actually brought my TV to the authorized service and they have replaced the panel. However the new panel arrived with even wider gaps and same pronounced backlight bleed. 

But now Samsung support and service center claim its a normal behavior for this type of TV frame.... When I have inquired any kind of technical documentation, which describes this, they declined to comment. 

I don't know how Samsung is able to get away with this! I recommend to request a full refund and switch to other brands.

ADKIc3mAnX
Journeyman
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I just purchased this TV on April 17th, and seeing those gaps and the light bleed is really sad. I know it isn’t a very expensive TV, but still for the price I paid I could’ve purchased TCL or Vizio TV’s without these problems. I really hope the light bleed doesn’t get worse.
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ADKIc3mAnX
Journeyman
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Here’s some of my light bleed.Here’s some of my light bleed.

 

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StanD_LV
Apprentice
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Mine wasn't bad in the begging as well, but it got worse about a month later.

 

Sales representative in local electronics store confirmed that most cheap Samsung TVs have bad quality issues: panel gaps, discoloration spots, light bleed and strobing.

 

ADKIc3mAnX
Journeyman
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That is so sad!
Samsung shouldn’t leave out their “budget” TV customers just because we can’t afford to spend thousands on a TV. These aren’t even budget TV’s in my opinion.