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Q-symphony issues!

(Topic created on: 01-08-2023 08:22 AM)
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Nw
First Poster

‎01-08-2023 08:22 AM

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Hello, 

 

I was wondering if anyone could help me please, because this is the 2nd Samsung Tv I have had in 12 months and the problem persists! 

I have a new Samsung UE55BU8500KXXU & a Samsung S801B 3.1.2ch Lifestyle both of which are set up with the smart things app! 

I have set all settings on both Tv & soundbar to Q-symphony but when I turn the tv off the sound settings revert back to tv speakers everytime! I have tried everything! Why does the tv no save the settings? 

7 REPLIES 7
Obsydian
Samsung Members Star ★

‎01-08-2023 01:41 PM

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Two ways to manually set it, first is via the TV quick menu or otherwise into the Sound Settings menu, for both you need to toggle until to get TV+AV = Q Symphony, if you do not see that then something is wrong.

Easy yet pain in the ***** method is to reset the soundbar, sub, not 100% if the TV is required, as sometimes it is just a pairing issue.

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Stillwaterdave
Pioneer

‎12-12-2023 01:22 AM

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I have the same issue when you turn tv of & back on it will revert back to soundbar only even though I'd set TV + SOUNDBAR SO I CAN GET Q SYMPHONY every time you turn tv of & on it goes back to soundbar only
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Stillwaterdave
Pioneer

‎12-12-2023 01:30 AM

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Tired factory resting tv & soundbar but still the same
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Dennisv82
Student

‎09-01-2024 08:29 PM

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I have je exact same issue and it doesn't make sense. Why make a feature that doesn't stay on

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corb06
Explorer

‎26-06-2024 06:51 PM - last edited ‎26-06-2024 06:53 PM

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Yeah we have the same issue. We have the Samsung 75" QN900B 8K TV from 2022 I think and Samsungs latest soundbar HW-Q995C. Both updated with latest. Every other day I see that Q-Symphony is disengaged. Really annoying, cause I can clearly hear a diffrence when its on vs off. However its not disconnected EVERY time we turn off the TV, but maybe 50% of the time when we turn the TV back on, Q-Symphony is gone. 
We have only one device connected to the soundbar, and its the Nvidia Shield. However, its set to power off when Soundbar is off.

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Dennisv82
Student

‎26-06-2024 06:55 PM

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In response to corb06

Hi there! "Funny" to see this comment popping up in my email notifications.... Last Saturday night I changed it again to tv+soundbar. And it is still enabled!.... I actually didn't change or do anything else so sorry can't help you here. I'm just not understanding myself, the only thing I can think I did before this was resetting the soundbar once....

 

I hope it works out for you!

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Pop-pop
First Poster

‎30-12-2024 12:45 AM

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In response to corb06

Had same issue. I unplugged the soundbar’s power cord along with the eArc HDMI cable from the soundbar and TV. Reinserted them, powered up and in sound settings chose QSymphony.  Works fine now. 

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