Well I bought mine Father's Day 2017 which I mean that was over a year ago I thought I had a year warranty maybe I had a two-year warranty I don't know but the fact is it's a manufactured problem and Samsung needs to take responsibility for it. And I was civil when I talk to him although I do remember mentioning that what all these thousands of posts I've been reading about purple patches it seems like somebody could get all these people together they could do some sort of class action suit or at least fill Facebook Twitter and all social media with so many negative complaints about Samsung they would have to do something about it the telephone number that I contacted Samsung + 800 7 2 6 7864
Well, I have the problem now for a year and it has not gotten any worse! Whatever happened was an one time event and the process does not seem to spread to other areas of the TV. Obviously, there is some issue with the backlighting or color addresing of the pixels. Of course, nothing stops the problem from re-occuring, as we simply have no idea what is causing it.
Another probem that has occured is the "smart" function. Now, apps fail regularly such as YouTube and Netflix. The app starts and it then fails immediately. One would have to restart it (sometimes as much as three times) and it finally works!! This does not bother me that much as the purple patches, but it is another point of failure!!
I have posted the issue on Facebook and I will keep posting it on other social fora. I think that if other users do so, a good percentage of the public would eventually catch on to the problem and Samsung would pay some price for its aweful Quality Assurance and customer support!
Forget my model but it’s 48” 4K I bought 4 years ago. The purple appeared one day years ago but depending on what you watch it can be tolerable but man it sux
Anyone with deep pockets thinking of getting the law involved?
I think so. I am certain that Samsung tried to push its technology to the market as quickly as possible and with as big a volume as possible. The result was a number of substandard panels.