27-04-2020 02:50 PM
KS7500 which I've had for around three years has developed purple patches on the edge of the screen. These only show when the TV is trying to display brighter colours.
Any hope or is it new TV o'clock?
27-04-2020 03:18 PM
Hey @ad1994! Could you send a picture of the TV's screen showing these parple patches? Does it happen on every channel or programme you watch? Is the TV damaged in any way?
15-06-2020 11:10 PM
15-06-2020 11:11 PM
16-06-2020 10:06 AM
Thanks for that @ad1994 , have you run a picture test on it? If not, go to the TV Settings> Support> Self diagnosis> Picture test and let me know the results.
16-06-2020 06:47 PM
Thanks for the reply.
It does indeed appear on each of the three picture test's.
16-06-2020 06:59 PM
17-06-2020 01:02 PM - last edited 17-06-2020 01:04 PM
Thanks for the reply, much appreciated.
Will this be covered under warranty? It's a little disappointing that the TV has developed a hardware fault after only 2 and a half years. I love the TV, but surely the panel shouldn't fail like this after such a short amount of time? When I was sold the TV it was mentioned it had a 5 year warranty on the screen?
I'm happy waiting for a repair given the circumstances, but this looks like the panel itself would need replacing, and it's likely to be a hefty sum to have this replaced. Unfortunately I don't have the money to do this, as I'd spent more than I was meant to on the TV in the expectation it would last a long time.
Any help would be appreciated, hopefully this can be resolved as I absolutely loved the TV before it developed this artefact.
19-06-2020 12:29 AM
Bump