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Original topic:

Purple clouds forming in dark areas

(Topic created on: 04-11-2019 12:07 PM)
Matthias83
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Hi

 

I have a problem, recently purple/blue clouds are forming in dark areas.

It does not depend on the source as the menus are effected too.

I have uploaded a viedeo where the problem can be seen.

https://youtu.be/4METhj_Uh6g

It seems that if I disable "Smart-LED" feature (I think its local dimming of some sort) the problem is gone.

 

Does someone else has this problem?

 

Thanks MatthiaIMG_5215.PNG

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4 REPLIES 4
CarlH
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Hi @Matthias83. Can you confirm the model number? 

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Matthias83
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It is a UE43KS7580UXZG

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Matthias83
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I spoke to Samsung customer support. Without looking at my video the claim the panel is broken and needs to be replaced!! But I do not think the panel is broken because if I deactivate "Smart-LED" erverything works normal. 
I think its an electronics problem... mainbord maybe!?

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ChrisM
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Could you clarify what you mean by 'deactivate Smart-LED' please, @Matthias83?

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