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Original topic:

Problem with Samsung tv Series 6

(Topic created on: 18/04/19 14:55)
New Member
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Hi

I have a problem with Samsung TV Series 6. I read "Weak or No signal". What I can do please? Thank you. 

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10 REPLIES 10
Moderator
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Hi @Mario105.

 

Are you still having this issue? If so, could you send us the full model code and software version of your TV? Go to Home > Settings > Support > About This TV.

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First Poster
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TVs stuck on smart TV logo was just playing xbox on it and turned xbox off and its stuck on the logo screen any help much apprishiated 

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Moderator
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Hi @Kei1992 

 

is this still happening? Have you tried unplugging your TV from the mains supply for a few minutes before plugging back in?

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First Poster
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Tried that first thing I tried and still the same it's like it's trying to boot but isn't booting up
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Moderator
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Try disconnecting any external devices you may have connected to the TV and then unplug and plug back in, @Kei1992.

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Explorer
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Unplug from the wall and leave it unplugged for a while.  If possible, unplug it and just go out to work or whatever and plug it back in hours later. I am assuming pressing the menu button doesnt allow you into the TV menu to do a reset of the smart hub?

 

If it is still in the same state I have seen this advice before to force a factory reset (but it might be old advice):

 

Make sure that your TV is OFF
Simultaneously press Info + Menu + Mute + Power on your remote
Next, enter the following sequence into your remote: Mute > 1 > 8 > 2 > Power
Your television will boot up in service mode. Using your remote, go to Options > Factory Reset.

Your television will now turn off. Turn back on to proceed with the setup
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New Member
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Remote stopped working changed batteries still not working.

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First Poster
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TV will not turn on. Difficult to Power on since new. Plug in,shows Samsung Logo. Will not respond beyond this. Power light flickers when anything pushed. No menu button on remote.(bn59-01301a)

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Observer
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I'm having kinda the same problem, it says no connecting to the internet but it shows connected. My other TVs are fine and working perfectly with Internet. I disconnected the nertwork and connected again. Still not loading Netflix or Hulu... 

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