Problem Channel Air not available on Samsung UE32C6500

[sam212]

Hello guys , i have a problem with my tv Samsung UE32C6500 suddently my DTV is not working tryied to upgrade software online .. is not working , replace another tv with DTV working , change date and time put on manual and automatically ... nothing . What can i do ? please advice .

[TessM]

Hey @sam212 

Are you able to tell me if you get any message on the screen when that happens? Is the antenna working with any other devices on your place?

Alternatively, you can get in contact with our Audiovisual Specialist on 0333 000 0333 or reach our Social Media Team: https://www.samsung.com/uk/info/contactus/ to have a closer look into this. 

[sam212]

YESSSSS Tess i received a message on my tv... was like a hidden menu , i never saw before that message was for te first time. Yes anntena is working ... thanku for your reply !!

[TessM]

Has this been solved? If not, can you send me a screenshot of the message that you got? 

[sam212]

No... still same , but the message dissappeard , i don't know how to enter again , last time appeard when i changed battery from remote.

[TessM]

That's fine. I would like you to try the following steps:

• Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU> Setup> Plug & Play (Initial setup) and wait for all available channels to be stored.
• Verify the Antenna is positioned correctly.

[sam212]

Tried with another tv... DTV is working , checked cable ..ok , antenna is ok . When i go to MENU> Setup> Plug & Play ...this section is not available https://ibb.co/19m3nSM . 😞