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Original topic:

Primevideo

(Topic created on: 30-06-2020 01:26 PM)
AL_48
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TV

Hi, button Primevideo on my new crystal UHD 7072 TV no longer  works and gives me error 125059: what happens? 

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3 REPLIES 3
Kaz2103
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TV

i have a similar issue with my new UE50TU8507, it started with the same issue you are having and then progressed to the app not working at all so i have uninstalled it an now it wont let me reinstall it. really frustrating as this was the reason i got the TV.  

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TessM
Moderator
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Hi @Kaz2103  and @AL_48 ,

 

are you able to try the steps provided by @AntS in this similar thread

 

A soft reset of the TV should resolve (as it'll force re-install the apps): Settings -> General  -> Reset.

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AL_48
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TV

hello everyone, I solved the problem by turning off the TV and unplugging it from the wall for about 30 seconds. Thank you all for your kindness. Regards

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