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Original topic:

Prime video select button not working

(Topic created on: 06-06-2020 07:40 PM)
Dinghy
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TV

Hi,

I have a 2016 TV, so as well as disney plus not working on my smart TV I now have issues with Prime video. In recent days using either the smart remote or standard remote i can't select anything. All of the other buttons work but for some reason the most important button has stopped working. Any ideas?

Cheers

Dave

1 Solution


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Solution
JavierH
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We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞

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11 REPLIES 11
Solution
JavierH
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TV
We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞

View solution in context

Dinghy
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@JavierH wrote:
We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞

Ah worked a treat! Thank you, actually disney plus is now working too! Let's hope it stays that way

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sr12
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how do I exit the app if I can't select ok?

rumac09
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Had the same problem. Turn tv off at wall, turn back on and Voila. 🙂

Js24
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Dealing with the same issue! can't exit the app because the enter key to exit isn't working. 

Js24
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How did you exit if center button not working?
BruceBatman
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Thank you!
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BruceBatman
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Unplug tv then plug back it. It force closes all apps.

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SeanAylward
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I could not exit the app because the button did not work. 

I unplugged the TV at the wall and then it all worked just fine

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