06-06-2020 06:40 PM
Hi,
I have a 2016 TV, so as well as disney plus not working on my smart TV I now have issues with Prime video. In recent days using either the smart remote or standard remote i can't select anything. All of the other buttons work but for some reason the most important button has stopped working. Any ideas?
Cheers
Dave
Solved! Go to Solution.
06-06-2020 07:49 PM
06-06-2020 07:49 PM
06-06-2020 08:44 PM
@JavierH wrote:
We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞
Ah worked a treat! Thank you, actually disney plus is now working too! Let's hope it stays that way
11-06-2020 09:17 PM
how do I exit the app if I can't select ok?
11-06-2020 09:39 PM
Had the same problem. Turn tv off at wall, turn back on and Voila. 🙂
12-06-2020 03:45 AM
Dealing with the same issue! can't exit the app because the enter key to exit isn't working.
12-06-2020 03:52 AM
12-06-2020 07:42 AM
12-06-2020 07:43 AM
Unplug tv then plug back it. It force closes all apps.
12-06-2020 09:38 AM
I could not exit the app because the button did not work.
I unplugged the TV at the wall and then it all worked just fine