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Prime video select button not working

(Topic created on: 06-06-2020 06:40 PM)
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Dinghy
Student
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Hi,

I have a 2016 TV, so as well as disney plus not working on my smart TV I now have issues with Prime video. In recent days using either the smart remote or standard remote i can't select anything. All of the other buttons work but for some reason the most important button has stopped working. Any ideas?

Cheers

Dave

1 Solution


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Solution
JavierH
First Poster
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We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞

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11 REPLIES 11
Solution
JavierH
First Poster
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We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞
Dinghy
Student
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@JavierH wrote:
We have the same problem. To fix the Prime issue, exit Amazon Prime and restart. It seems there is an Amazon update because things looked different when it came back. Now remote select button works on Prime, but Disney has been out for over a week 😞

Ah worked a treat! Thank you, actually disney plus is now working too! Let's hope it stays that way

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sr12
First Poster
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how do I exit the app if I can't select ok?

rumac09
First Poster
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Had the same problem. Turn tv off at wall, turn back on and Voila. 🙂

Js24
Student
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Dealing with the same issue! can't exit the app because the enter key to exit isn't working. 

Js24
Student
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How did you exit if center button not working?
BruceBatman
Student
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Thank you!
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BruceBatman
Student
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Unplug tv then plug back it. It force closes all apps.

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SeanAylward
First Poster
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I could not exit the app because the button did not work. 

I unplugged the TV at the wall and then it all worked just fine

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