Potential Major Issue with 2020 Samsung tv's with One Connect and eARC

[Mike2020]

Hi All

Posted previously about my experience with a Q95T and Sonos Arc, and connecting via eARC. On enabling eARC to Auto on the Sound Settings, no sound is output from the device and thats from any source, in built apps/Dolby Atmos/4K Blu etc.

On turning eARC off, sound is restored through the soundbar.

I have contacted Sonos and Samsung directly with both blaming the other party for the issue and that's disappointing. 

On discussions with both communities, it now appears that users with the Q80T can connect via eARC, however many users with Q95T and Frame 2020 models cannot get sound via the eARC so potentially a big issue.

This also now sounds like a Samsung issue, as the standard eARC function not talking to the Sonos Arc via one connect, but other Samsung models are talking to Sonos Arc. I have seen evidence of this on a Q80T where eARC is working and the device shows as Reciever (HDMI eARC), on the Q95T, on setting to Auto you get Reciever HDMI.

Can this be escalated to samsung please as quite a lot of users are affected and returning tv's for other mfrs models?

Thanks

Mike

[PaulMW]

I see the update is now available in the UK.

I'm interested to see if this resolves the sync issues as I'm about to purchase a Q80T and Sonos ARC to go with my existing SKY Q UHD and Apple TV 4K setup (PS5 also pre-ordered).

Good luck and look forward to the results!

[ajibarra]

Where did you see it? At least for Q950TS I still see 1304 https://www.samsung.com/uk/support/model/QE65Q950TSTXXU/

[PaulMW]

https://www.samsung.com/us/support/downloads/

[ajibarra]

Yes for US.. Europe still at 1304

[PaulMW]

Is the US not compatible, effectively the same language?

Hopefully UIK will follow soon as this was only posted today 🤞

[ajibarra]

I would not try to update the TV with a different region update. But maybe somebody else can confirm if possible.

[colForbin88]

Update released today seems to have fixed the issue!!

[BuilderCarl]

I see the new update posted, but no release notes to say what is in the update?  Just the update file and a how-to-update doc.

[ajibarra]

If you click in “?” You can see the release notes but the funny thing is that it still displays information about previous release 

[ajibarra]

Really? You have updated and the eARC is working now?