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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 18-05-2020 01:51 PM)
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
ikramkhasim
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@Kettyo wrote:

When you start playing Netflix on the top right corner there is a Dolby Vision logo if it's streamed as that. 

 

In many cases DV support gets added by a firmware update of the TV. 


Nope, mine only displays HDR, and never Dolby Vision. It's either HD, Ultra HD 4K, or HDR

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Kettyo
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@ikramkhasim wrote:

@Kettyo wrote:

When you start playing Netflix on the top right corner there is a Dolby Vision logo if it's streamed as that. 

 

In many cases DV support gets added by a firmware update of the TV. 


Nope, mine only displays HDR, and never Dolby Vision. It's either HD, Ultra HD 4K, or HDR


And still too dim? 

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ikramkhasim
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@Kettyo wrote:

And still too dim? 


Only on certain titles (e.g. Dynasty and Dead to Me). A large majority these days seem to display quite well. 

Kettyo
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@ikramkhasim wrote:

@Kettyo wrote:

And still too dim? 


Only on certain titles (e.g. Dynasty and Dead to Me). A large majority these days seem to display quite well. 


It should be bad HDR production of these titles then. 

MMM5
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we want new firmware dolby vision ! ..... HDR 10+ IS DEAD SAMSUNG !

LetMeTurnOffHDR
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OR TURN THE DAAAM THIN OFF

Arvid_
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@Kettyo wrote:

 

Only on certain titles (e.g. Dynasty and Dead to Me). A large majority these days seem to display quite well. 


It should be bad HDR production of these titles then. 


No no no no no no no. (Oh mama Mia..)

Some shows suffer worse than others because of how the broad capabilities of Dolby Vision are being used. You can not truly believe these huge and successful Netflix originals would pass the QC and standards of Netflix if they would have 'bad HDR production'.
I own a post production/color grading company. I know what I see. This is not in a million years how a show would EVER be delivered to, and approved by Netflix. This is so obviously a interpretation/communication  error  of the streaming app, the metadata that goes along the video file, and the Samsung TV..

 

Really, saying most DV shows look quite well and the rest is probably bad HDR production is a major misunderstanding of the problem, and hurting this discussion. 

Again; Samsung should, in order of desirability;

 

1. Give us a Dolby Vision software upgrade option

2. Get all major streaming services to support HDR10+ (Good luck! Go go!)
3. Interpret the HDR content and metadata  from streaming services correctly so the TV knows when to play what stream and when and how to switch to plain HDR10

4. Let us turn HDR off all together and switch to SDR 4K in case something's wrong after all. 


Unfortunately, the order of difficulty of achieving any of these solutions for Samsung is exactly the other way around. That doesn't mean they couldn't -at the very least- start by implementing solution 4. 

LetMeTurnOffHDR
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Turning off HDR is all I want. i simpll dont want HDR on my tvs
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LetMeTurnOffHDR
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Is there any Samsung moderator that will answer this post at all?

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LetMeTurnOffHDR
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@Arvid_ wrote:

@Kettyo wrote:

 

Only on certain titles (e.g. Dynasty and Dead to Me). A large majority these days seem to display quite well. 


It should be bad HDR production of these titles then. 


No no no no no no no. (Oh mama Mia..)

Some shows suffer worse than others because of how the broad capabilities of Dolby Vision are being used. You can not truly believe these huge and successful Netflix originals would pass the QC and standards of Netflix if they would have 'bad HDR production'.
I own a post production/color grading company. I know what I see. This is not in a million years how a show would EVER be delivered to, and approved by Netflix. This is so obviously a interpretation/communication  error  of the streaming app, the metadata that goes along the video file, and the Samsung TV..

 

Really, saying most DV shows look quite well and the rest is probably bad HDR production is a major misunderstanding of the problem, and hurting this discussion. 

Again; Samsung should, in order of desirability;

 

1. Give us a Dolby Vision software upgrade option

2. Get all major streaming services to support HDR10+ (Good luck! Go go!)
3. Interpret the HDR content and metadata  from streaming services correctly so the TV knows when to play what stream and when and how to switch to plain HDR10

4. Let us turn HDR off all together and switch to SDR 4K in case something's wrong after all. 


Unfortunately, the order of difficulty of achieving any of these solutions for Samsung is exactly the other way around. That doesn't mean they couldn't -at the very least- start by implementing solution 4. 


I couldn't agree more with you, this is the first order of business they must do to fix thse issues. And t is also happening in higher end TVs such as QLEDs.... 
On the US community forums they are trying to censor users who claim this problem:

https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/TURN-HDR-OFF/td-p/1232488/page/2#M22033