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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 12-05-2020 02:38 PM)
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100pat
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
Kettyo
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@LetMeTurnOffHDR wrote:
Not the same thing since HDR is forced on you.

In which ways? I'm sure you can disable it in any external player. I use my laptop for all playback so i'm not quite sure but i assume you can switch it off also in a blu-ray player or media box.

 

But it makes no sense since HDR10 is wonderful. Only Dolby Vision from Netflix is a problem. I have no Dolby Vision material outside of it so can't check if non-streamed DV is any better, i'd bet it's not. 

LetMeTurnOffHDR
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Its not just netflix. Amazon and disney also have this problem.

Its forced because you cannot.disable it.
Using an external device is just a workaroudn and does nit work with all devices.

So again, the netflix issue should be sent to them and keeo.focus in the HDR issue at hand herr for the TVS in here.
With the ability to turn it off so HDR cintent does not break the image.



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Kettyo
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@LetMeTurnOffHDR wrote:
Its not just netflix. Amazon and disney also have this problem.

Its forced because you cannot.disable it.
Using an external device is just a workaroudn and does nit work with all devices.

So again, the netflix issue should be sent to them and keeo.focus in the HDR issue at hand herr for the TVS in here.
With the ability to turn it off so HDR cintent does not break the image.




I've meant any non-streamed content from an external player. 

 

Do Amazon and Disney stream also Dolby Vision? I haven't seen a problem with anything else but DV. 

 

I've seen some of Man in the high castle from Amazon and it looked gorgeous but i think it's HDR10. Pretty silly show though. 

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LetMeTurnOffHDR
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Yeah they botj have the same issue.

Using an external player is actually forcing you to buy that player thño get rid off the hdr issue on your device which is what I meant.

This is just stupid. Want to turn it off and thats it.
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Kettyo
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@LetMeTurnOffHDR wrote:
Yeah they botj have the same issue.

Using an external player is actually forcing you to buy that player thño get rid off the hdr issue on your device which is what I meant.

This is just stupid. Want to turn it off and thats it.

How of earth you play blu-rays, dvds etc without an external player? Laptop counts as a player here too. 

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ikramkhasim
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By the way, have you seen HDR in YouTube? Fantastic! https://youtu.be/tO01J-M3g0U

 

I saw a thread somewhere of people complaining that Netflix HDR also looks like ***** on Samsung Galaxy phones, although I have no such issue on my S9+. 

 

I've also noticed my TV has HDR10+ and my phone has mobile HDR (HDR10 I assume). Not sure what my Surface has. But could this be a combination of problems with Netflix and HDR10+ sets? Just weird that it's only with Netflix and only on my TV that this issue appears on. 

LetMeTurnOffHDR
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Yeah, Youtube does not have the dimming issue at all.

Kettyo
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Undefeatable dimness is only with Dolby Vision. Youtube definitely isn't using it since DV is closed source. Youtube is most probably normal HDR10. Normal HDR10 is always good.

 

Mobiles and tablets most probably aren't Dolby Vision certified either, they are either common HDR10 or more advanced HDR10+, both open-source. 

ikramkhasim
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@Kettyo wrote:

Undefeatable dimness is only with Dolby Vision. Youtube definitely isn't using it since DV is closed source. Youtube is most probably normal HDR10. Normal HDR10 is always good.

 

Mobiles and tablets most probably aren't Dolby Vision certified either, they are either common HDR10 or more advanced HDR10+, both open-source. 


So again what I don't understand is why does it only happen with Samsung TVs which are obviously not DV certified? Following the logic that mobiles and tablets also don't have DV, why then do they play HDR content perfectly but the TV does not? This is from my experience with "Dead to Me". Unless it's the Netflix built in app on Samsung TVs that is causing the issue with some DV content?

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Kettyo
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@ikramkhasim wrote:

@Kettyo wrote:

Undefeatable dimness is only with Dolby Vision. Youtube definitely isn't using it since DV is closed source. Youtube is most probably normal HDR10. Normal HDR10 is always good.

 

Mobiles and tablets most probably aren't Dolby Vision certified either, they are either common HDR10 or more advanced HDR10+, both open-source. 


So again what I don't understand is why does it only happen with Samsung TVs which are obviously not DV certified? Following the logic that mobiles and tablets also don't have DV, why then do they play HDR content perfectly but the TV does not? This is from my experience with "Dead to Me". Unless it's the Netflix built in app on Samsung TVs that is causing the issue with some DV content?


When you start playing Netflix on the top right corner there is a Dolby Vision logo if it's streamed as that. 

 

In many cases DV support gets added by a firmware update of the TV. 

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