Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 11-05-2020 04:42 PM)
1881 Views
100pat
Pioneer
Options

Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
Kettyo
Pioneer
Options

@ikramkhasim wrote:

Hang on. If your laptop isn't HDR capable, then the app shouldn't be playing anything HDR to the TV. Or can the app detect a HDR capable TV is connected? 

The TV is handled as the screen of my laptop in this case since the built-in screen is deactivated.

LetMeTurnOffHDR
Pathfinder
Options

So.... This just happened on the US community:
a samsung moderator over there actually looks at the posts and answered "that is not our problem"  basically to one person who said they had a model which is not a USA model.
The funny thing is that the user which posted their model is not even the same user who created the post. 
Screen Shot 2020-05-11 at 3.12.35 PM.png


This is the link to the original post. 

Arvid_
Explorer
Options

@LetMeTurnOffHDR wrote:

So.... This just happened on the US community:


Amazing. No official comment on all these legit complaints, just this? Contempt for their buyers.

Arvid_
Explorer
Options

I just tried to start watching the second season of 'Dead to me' on Netflix. First scene after the recap looks as if someone taped semi-transparent black cloth over the camera lens! Checked on my iPhone, and yes, it looks great. 

Samsung, it's a disgrace you're not trying to fix this. Political HDR choices aside, there ARE solutions and at least workarounds you could offer us; LET US SWITCH OFF HDR. Or, switch to plain old vanilla HDR10!

Furthermore, talk of the blame somehow lying with content creators rather than with Samsung, because some shows appear to suffer less than others really is nonsense. Clearly it's a interpretation fault of the Dolby Vision stream and metadata.  If anything, I suspect the shows that suffer most are the ones more extensively using the range and possibilities of the Dolby Vision as a dynamic format. So yes, some DV shows might look less botched than others on our Samsungs, but that's more coincidence than anything else. And although they might suffer less from the 'darkness' troubles , they still suffer from color shifts and washed out areas.

LetMeTurnOffHDR
Pathfinder
Options
Exactly, just showing the finger to us clients.
0 Likes
LetMeTurnOffHDR
Pathfinder
Options
Same thing here with all this nonsense
0 Likes
Magpie90
Pioneer
Options

@Kettyo 

 

Hi,
can't see it ( Christmas In The wild ) as available on Netflix.

0 Likes
LetMeTurnOffHDR
Pathfinder
Options
Prob. Not on you area
Magpie90
Pioneer
Options

@Arvid_ 

@ikramkhasim 

@Kettyo 

 

Hi,

Sabrina is very, very dark in random samples from Season 1 and 3. Try the recap in Season 3 where the star is talking to viewers...brilliant vision, clear as a bell and so should all the episodes be.

 

Dead to Me is very poor in Season 1 and barely ok season 2 although there is an improvement.

 

Christmas in The Wild I couldn't find on Netflix. 

 

I think a call to Consumer Affairs may be in order.

 

 

 

LetMeTurnOffHDR
Pathfinder
Options
Defintely do call!