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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 10-05-2020 05:02 PM)
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100pat
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
LetMeTurnOffHDR
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Probably going to end up doing the same after sueing samsung
ikramkhasim
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@100pat wrote:

I replaced my Samsung with a Sony LED which has lots of Nits. It fixes the problem and is great for daytime TV. Even though I have an AppleTV box which can switch to 4K SDR. I got fed up with switching for AppleTV+ as well as Netflix. It seems fashionable for directors to produce clichéd "atmospheric" dark scenes so this probably adds to to the problem. Samsung's reluctance to support DolbyVision must be down to some EO's ego-trip. 


Is this a Dolby Vision certified Sony TV? And agree on the dark scenes then boom you get blinding light coming out of the windows. 

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100pat
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Yes specked for DolbyVision. I think they put a searchlight outside the window. A few years back they used to go to great lengths to AVOID these effects :smiling-face:
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ikramkhasim
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@100pat wrote:
Yes specked for DolbyVision. I think they put a searchlight outside the window. A few years back they used to go to great lengths to AVOID these effects :smiling-face:

How do you not look straight into the light when they place the cast right in the middle of it? 

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LetMeTurnOffHDR
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Back to the original issue, regardless of the content it shouldnt look so dark and dimmed.
Bullocks is what it is.
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Magpie90
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@LetMeTurnOffHDR 

In a nutshell, you are so right!!

 

Nothing short of a scam and worth an investigatory call to Consumer Affairs.

 

Delighted to see so many " resolutions" but none has cut mustard. The closest and untried by me ( and I have given many a go ) is from the following contributor, in your previous post

https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/TURN-HDR-OFF/td-p/1232488

 

 
     Astronaut:

 

The same content however can be seen on the same TVs with perfect quality with 4k resolution and great brightness if a Chromecast 4k or a Roku device is used to stream the content through HDMI and turning the HDMI HDR Off. ( For some  reason this does not work for Amazon Fire Stick).

 

Closest because he or she has supplied contrasting pics of the same scene

Untried because although I jumped at another resolution my Chromecast is not 4K and I'm not prepared to spend another cent in , for want of a better term, "external " solutions. The answer, or lack of one from Samsung on this forum, can only come from Samsung. Failure to do so will result in enormous customer dissatisfaction and as this issue becomes more widely known, decreased sales based on poor reviews.

 

It's time for a Samsung rep to step up to the plate.

Magpie90
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For what it is worth here are two screenshots from Amazon Prime program called "The Man In The High Castle" aka the darkest series made by Amazon . Note light streaming through window. 

Please no comments about replying to your own posts as this is the point to which  Samsung has reduced me !

 

Iphone 7 to Samsung on Prime AppIphone 7 to Samsung on Prime AppFrom Samsung UA43RU7100 2019 Model on PrimeFrom Samsung UA43RU7100 2019 Model on Prime

LetMeTurnOffHDR
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I agree 100% with you, I dont know what it will take for Samsung to answer to this post which they are ignoring. And how to avoid them from answering with a stupid thin such as saying its netflix or amazons fault when its not...
LetMeTurnOffHDR
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This is awful... Completely dark, and cellphone screenshots make things look brighter than what they really are.

Another tv show which is comoletely unwatchable is Sabrina on netflix.
LetMeTurnOffHDR
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We should all start tagging samsung on twitter which I noticed they answer to people everyday.

(@SamsungSupport): https://twitter.com/SamsungSupport?s=09

And tag this post: https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/TURN-HDR-OFF/td-p/1232488p