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Possible Fix for Too-Dark Netflix Videos on Samsung TVs

(Topic created on: 10-05-2020 04:58 PM)
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100pat
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Sadly, the answer is to switch your device to SDR. You can sit in a pitch black room and mess with settings all you want - that won’t fix it. 

This means that you have to notice, or know, that the video you want to watch will be streamed  in Dolby Vision HDR and change a setting every time (then change it back - what a pain!) to accommodate this. 

 

a) *EDIT* THE INFORMATION IN a) BELOW IS WRONG. I HAVE LEFT IT IN PLACE SO AS NOT TO CONFUSE PEOPLE WHO SUBSEQUENTLY RE-READ IT.  IT APPEARS THAT, FOR MORE MODERN TELLYS AT LEAST, THE OPTION ("INPUT SIGNAL PLUS" IN SETTINGS/ GENERAL/ EXTERNAL DEVICE MANAGER) FOR TOGGLING BETWEEN HDR AND SDR ONLY FUNCTIONS IF YOU ARE WATCHING VIA AN EXTERNAL DEVICE SUCH AS AN APPLE-TV OR A FIRESTICK.  IF YOU ARE USING THE TELLY'S OWN SMART NETFLIX APP THERE APPEARS TO BE NO OPTION TO TOGGLE BETWEEN HDR AND SDR. 

a) If watching via the Netflix smart app on the Samsung HDR telly itself, turn off the HDR settings in the telly’s General/ External Device Manager settings which set the input ports for HDR. Usually called HDMI UHD Colour or Input Signal Plus. (EDIT: NO, THAT WON'T WORK. )

Now the Netflix Dolby Vision HDR video will still play in 4k/UHD but only in SDR. (And only in 8-bit) But, at least, you can see it without having to sit in the coal cellar. 

 (May cause unwanted changes to other devices connected to the TV)

Remember to turn those settings back on again for non-HDR Netflix videos and for all Amazon etc. videos.

 

b) If watching via an AppleTV 4k connected to a Samsung HDR TV the following are usually the best Video settings in the AppeTV for everything except Netflix HDR videos. I recommend using them all the time:

- 4K SDR (Yes, SDR!) in 50Hz (UK) or 60Hz

- Chroma 420 (To enable 10-bit on most, not-super-expensive, Samsung tellys)

- Match Content > Range and Frame Rate both turned on. 

 

Now, to watch a Netflix Dolby Vision HDR video in SDR on a Samsung HDR TV, simply turn off Match Dynamic Range (only) in the Match Content setting referred to above. EDIT :SO LONG AS YOU HAVE SET YOUR APPLE-TV TO SDR AS I HAVE RECOMMENDED ABOVE. 

Now the Netflix Dolby Vision HDR video which you want to watch will still play in 4k/UHD but only in SDR. (And only in 8-bit)

Remember to turn that Range setting back on again for non-HDR Netflix videos and for all Amazon etc. videos.

EDIT: NOTE THAT, IF YOU ALTERNATIVELY ELECT TO TURN OFF HDR WHEN USING AN APPLE-TV BY USING THE "INPUT SIGNAL PLUS" SETTING IN YOUR SAMSUNG TV SETTINGS, THAT WILL WORK BUT THEN YOUR APPLE TV WILL SENSE THAT IT IS NO LONGER CONNECTED TO AN HDR TV AND WILL PROBABLY ALTER SEVERAL OF IT'S OWN SETTINGS. 

 

EXPLANATIONS:

Firstly, the “best” AppleTV settings shown above will allow SDR Videos and the Home Screen to display correctly and then, when you start to play any HDR video, the AppleTV automatically switches itself to output HDR ( and automatically back to SDR again, when done.) EDIT: UNLESS, OF COURSE, YOU HAVE TURNED OFF THE "MATCH RANGE" OPTION IN ORDER TO WATCH A NETFLIX DOLBY VISION VIDEO. 

 

Netflix outputs it’s HDR videos in Dolby Vision HDR format. Many brands of  telly display this OK but Samsung tellys are designed to use the rival HDR10+ format. Dolby Vision formatted videos display badly on Samsung TVs. Full stop!

Amazon Prime output their HDR videos in HDR10+ format so they display nicely on Samsung tellys. 

 

Netflix claim to output HDR in both Dolby Vision format and in vanilla HDR10 (without a +) format. Presumably, if we could get them to send HRD10 (without a +) format videos to our Samsung TVs that would fix the problem. But, I rang Netflix, and it seems (in a very vague conversation) that this is not possible unless our AppleTVs could somehow request it. 

 

Dolby Vision vs HDR10+. Who will win the battle to become the industry standard?

 

Note that this correct AFAIK on 08/10/2019 and may change in future. Those of us who just bought new Samsung TV sets will be keeping our fingers crossed!

EDIT: MY APOLOGIES FOR THE EDITS!

 

368 REPLIES 368
ikramkhasim
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@LetMeTurnOffHDR wrote:
https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/TURN-HDR-OFF/td-p/1232488

Check this post which explains a lot.

This is just ridiculous, Samsung! I wish I followed my instincts and bought a Sony. 

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LetMeTurnOffHDR
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I also just found out about a reply to this issue from Samsung support on USA...

They didnt even read the issue....Screenshot_20200510-110126.png

"signal" they say... I wonder what engineering school did they attend to that they call it "signal"...

Kettyo
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@ikramkhasim wrote:

@LetMeTurnOffHDR wrote:
https://us.community.samsung.com/t5/4k-8k-and-Other-TVs/TURN-HDR-OFF/td-p/1232488

Check this post which explains a lot.

This is just ridiculous, Samsung! I wish I followed my instincts and bought a Sony. 


I have a Sony now and it is the same. This is a systemic problem, not specific to any brand.

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LetMeTurnOffHDR
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That just means that both sony and samsung must allow users to turn the ***** thing off
ikramkhasim
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@Kettyo wrote:

I have a Sony now and it is the same. This is a systemic problem, not specific to any brand.


Oh right! Not all Sony TVs have Dolby Vision, and not all LG TVs either I think. So want does Netflix use Dolby Vision as the default when not many TVs support it? Weird! 

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Kettyo
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@ikramkhasim wrote:

@Kettyo wrote:

I have a Sony now and it is the same. This is a systemic problem, not specific to any brand.


Oh right! Not all Sony TVs have Dolby Vision, and not all LG TVs either I think. So want does Netflix use Dolby Vision as the default when not many TVs support it? Weird! 


It is business, it's about (a lot of) money.

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Kettyo
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@LetMeTurnOffHDR wrote:
That just means that both sony and samsung must allow users to turn the ***** thing off

Yeah it wouldn't hurt although i would prefer switching in the Netlix app since i have zero HDR problems anywhere else and it would be silly to accidentally leave the HDR off bc of Netflix and lose on quality somewhere else.

 

But hey why don't have both switches? :smiling-face:

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LetMeTurnOffHDR
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Regardless of the issue being also present on LG or Sony.
Im pushing for Samsung to release a Software Update that enables turning hdr off completely. Which must be an option in the first place
Kettyo
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@LetMeTurnOffHDR wrote:
Regardless of the issue being also present on LG or Sony.
Im pushing for Samsung to release a Software Update that enables turning hdr off completely. Which must be an option in the first place

An option never hurts.

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100pat
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I replaced my Samsung with a Sony LED which has lots of Nits. It fixes the problem and is great for daytime TV. Even though I have an AppleTV box which can switch to 4K SDR. I got fed up with switching for AppleTV+ as well as Netflix. It seems fashionable for directors to produce clichéd "atmospheric" dark scenes so this probably adds to to the problem. Samsung's reluctance to support DolbyVision must be down to some EO's ego-trip. 

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