Apologies if this is in the wrong board but I'm hoping someone, anyone can help me.
Bought a TV and soundbar from Samsung on the 9th direct online. Both for next day delivery.
Soundbar arrived via DPD but then got a message saying they were unable to deliver the TV.
Called the courier (Panther Logistics) who confirmed they had it and it would be delivered on the 12th.
12th comes... get a text saying they can't deliver it as its not arrived in time from the supplier. I call them and they say its NEVER arrived there. So first call its there... second its never been there.
Over the last 7 days I've called Samsung every day who have said every day "its been raised and I'll hear back in 24-48 hours". They never come back to me. Every other day I call or go on chat they say the same thing. They never answer me.
However in these chats so have confirmed:
It was shipped on the 9th
Its hasn't been shipped
The problem is with Panther
We don't know where it is.
I'm at my wits end. Does anyone have any way of contacting someone in the UK that can take control of this? I'm £2500 in the red here and no one will help me work out when it'll be resolved. They won't even refund me as they ask for the return slip in the box... I haven't had the thing so how could I?
If anyone has any way of helping please do, as Samsung will not help. 😞