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Plastic corner melted & hot to touch! Fire Hazard!!

(Topic created on: 09-10-2022 08:46 PM)
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FluffyKent1
First Poster
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I bought a Samsung UE50J6100 Full HD 50" LED TV with Freeview HD from Tesco's under 4 years ago and yesterday, I turned my TV on (after being off for over 10 hours) & a black & white stripy screen appeared.  Also the bottom left hand corner on the screen had a big purple/black pixel circle and on the actual plastic corner of the TV this had actually melted/bubbles and was red hot to touch! Surely this is a manufacturing problem? As this could of caused a fire in my house! Please can someone assist? Many thanks.

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3 REPLIES 3
TessM
Mastermind
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Hi @FluffyKent1 ,

 

we take these cases really seriously and we have sent you a private message. Can you please reply to this or send us a message from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 so we can have this looked at?

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Francois C
First Poster
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Same thing just happened to mine... Thank god we catch it right away, it could have burn down the house! The plastic was melting sooo fast its insane!

 

Same tv as you!

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ChrisP88
Moderator
Moderator
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@Francois C 

If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

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