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Picture mode stuck on Samsung tv

(Topic created on: 17-04-2020 08:22 AM)
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Chudson
First Poster
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My TVs picture and sound mode is stuck on stadium and can't figure out how to fix it

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5 REPLIES 5
AsadM
Moderator
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Hi @Chudson. Hope you're doing well. Can you please give more information on this? What TV model are you experiencing this on?
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joecacc32
Student
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Picture mode stuck on Stadium sound and Stadium picture. It's grayed out.

Model is UN49J6200AFXZA

I think it happened after a recent software update.

Please help sound weird on Stadium sound can't hear voices unless turned up loud!

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TessM
Mastermind
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I can see that you've got a US model TV.  With Samsung support being localised and this being a European forum (the English language part is supported by the Samsung UK & Ireland team, for example), we're limited in what we can do for you in terms of direct support.
 
Have you been in touch with Samsung US about this issue, or shared it on the Samsung US Community (https://us.community.samsung.com/t5/TVs/ct-p/get-help-tvs)  to see if others in the US are reporting the same?

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joecacc32
Student
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OK, thanks

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Chudson
First Poster
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I went to the settings and reset the tv  settings. Fixed mine right up to where I was able to reset my presets 

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