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Phantom Impact

(Topic created on: a week ago)
101 Views
Gordon Taylor
First Poster

a week ago

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We have a 55 inch QLED TV bought in 2020. Watching TV on Saturday I noticed a dot in the top right corner of the screen with lines running down and across the screen. It has all the appearance of being impacted by a blunt object however I know for certain that this is not the case. All I get from TV engineers, Samsung and the vendors is that this is impact damage however I know for certain that this is not the case, if we had damaged it we would have taken it on the chin and not considered the vendors 5 year guarantee. Have other people encountered the same issue?

1 REPLY 1
Obsydian
Samsung Members Star ★

a week ago

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About 10 years ago i had a similar issue, Samsung TV from Costco, one day looked like it had shattered, repair guy came took one luck and said impact, I argued it had no visible damage to no avail.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]