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One day old QE43Q60TAU horizontal line

(Topic created on: 21-11-2020 08:30 PM)
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Marc106
First Poster
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My 43" Qled TV has developed a horizontal line after less than 24 hours! The TV has fully failed the picture test. Through the website I have booked an engineer, but obviously there shouldn't be a fault after such a short period. Can I just get a replacement unit instead? 

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3 REPLIES 3
Pugs1957
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Hi This forum is mainly Samsung users trying to help other Samsung users. Your post may be picked up by Samsung but you should really contact customer services. Best of luck
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AndrewL
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@Marc106: Sorry to hear that you have experienced this issue so soon after purchasing your TV. As you are within the 28 day returns period, I'd recommend speaking with the retailer directly to discuss your options regarding a refund or replacement, rather than proceeding with a warranty repair. Some retailers may require an engineers inspection to verify the fault, but it's best to explore the above options first of all. 

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Marc106
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Thanks both for your responses. The TV was bought directly through Samsung and I've found the support a bit difficult to navigate hence the question on here. I've been advised by the online chat service to email support which I have now done. Hopefully they can replace it for me. 

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