03-04-2020 11:52 AM in
Woke up this morning and my QE55Q6FAMT won't recognise that the one connect cable is plugged in. I've had this problem since I've owned the tele but always been able to get it too work. I've had it on this morning but for a maximum of 2 minutes before it decides that the cable isn't plugged in again. The cable is in good condition but the port on the back of the tele does feel loose when cable is plugged in, seems to be more movement then their really should be. Any help would be greatly appreciated. Also bought the tele in December, 2017.
03-04-2020 12:15 PM in
03-04-2020 12:34 PM in
There is no noticeable damage. Apart from it feeling loose on the back of the tele, but I don't know if that's just how they are. The cable has always been out the way and there is no visible signs of damage to it.
I had tried disconnecting everting before and just tried doing it again. It is still no registering.
The box seems fine, as there is light that turns on when plugged in, you can see it through the digital audio out port. And it is actually registering that there is something plugged in too hmdi port 4, as there is a tick on it when the screen displays the channels
03-04-2020 12:50 PM in
03-04-2020 12:56 PM in
I'm am based in the West Midlands, United Kingdom and the tele was bought from Currys.
It has always happened but a few times of unplugging and plugging back in the cable would fix the problem but if the cable was to move then the problem would occur again. Also there is nothing plugged in hmdi 4 now and it is still registering there is. So what I said before is irrelevant.
03-04-2020 01:10 PM in
03-04-2020 01:32 PM in
Thanks but due to covid-19 I can't get in touch with anyone. I rang them this morning and they are not taking phone calls.
Im not gonna be able to get an inspection for a while I imagine. Is there anyone I can get touch with someone who would be able to provide a new cable to see if that is the problem in the mean time. It's gonna be a long time in lockdown with out a tele otherwise
03-04-2020 01:46 PM in