17-04-2019 03:47 PM - last edited 17-04-2019 03:48 PM
I have a TV purchased in 2017 which has the old one connect mini. The TV now fails to recognise that the one connect is plugged in and hence I cannot access any source signal. I purchased a new mini box and lead in the hope that it would resolve the issue. It didn't! It leads me to believe the problem must be within the TV itself. Samsung customer care can offer nothing save taking it in for repair to a local service centre for which I bear the cost. Anyone else had a similar problem? Am reluctant to give up on it as this was a £1250 TV when purchased.
17-04-2019 04:27 PM in
Hi @Rumbles1 . Sorry to hear this has happened. As the TV has a 1 year waranty, any repair outside of this is chargeable. In regard to your replacement One Connect box; where did you purchase this from?
17-04-2019 04:39 PM in
Thanks @Rumbles1 . The One Connect boxes are specific for each TV. Do you have the model/ serial number on there? I might be able to check the compatibility.