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On Screen Remote

(Topic created on: 25-06-2021 04:50 AM)
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Stephen Frame
Student
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I have a Samsung Frame Smart TV.  For some reason whenever I hit the pause/play button on my remote I’m seeing a circle appear on the screen with the remote buttons.  How do I get rid of it?  Never saw it before until tonight.  Thanks for your help.

11 REPLIES 11
xSteveuk
Mastermind
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Hi
Try unplugging TV
for 30 seconds
And plug it back in

https://www.samsung.com/us/support/troubleshooting/TSG01202526/
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Stephen Frame
Student
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Thanks for your reply.  I tried what you suggested and I’m still seeing it.  It’s a circle with the play and pause buttons highlighted.  It shows up every time I hit pause and play button 

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AndrewL
Moderator
Moderator
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@Stephen Frame: Are you watching a recorded programme at the time? From what I can gather from the User Manual this appears to be normal behaviour, as pressing the Play/Pause button brings up playback controls, and is used as a visual cue to show that programme has been paused. 

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LordBagel
First Poster
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This has occurred for us too. Surely this is some accessibility feature but can’t find a way to turn it off. Bloody annoying to have to hit the buttons twice, and then the other buttons take on new behaviours. ***** UI if this is designed. 

DANGRYnz
First Poster
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Did you find a solution? The onscreen remote is painful!

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Ndonelly
Student
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Ever get resolution?  I'm thinking of returning my TV because of this 

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Rad0slav
Apprentice
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My problem is exact opposite - i used to use it for TV recorded shows but now it does not come up with the circle

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Jacksib
First Poster
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Did you ever get the problem solved? My tv has started doing the same thing. Stop/pause button appears on screen when hitting that button on remote, very annoying.

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Ndonelly
Student
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No....I actually returned the TV...it was too annoying.  Good luck.

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