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Original topic:

NowTV app

(Topic created on: 27-10-2021 08:46 PM)
4028 Views
Andyhx
Journeyman
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Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks 

34 REPLIES 34
SereneH
Moderator
Moderator
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Please unplug your monitor from the wall socket > Wait 30 seconds, then plug your monitor back in > Disconnect the Wi-Fi and reconnect it. 

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Sean03
Pathfinder
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Thanks for your reply. I just tried this now. For a moment I saw "Downloading content" on the restart but there's been no change in the main issue.
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Blanquiazules
Apprentice
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I have the same issue, nowtv app worked fine until I tried today and am getting the message about updating firmware.

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melcat
First Poster
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I'm encountering the same issue. I was able to use the Now TV app until recently, but last week when I tried to use it again it started showing the message "Please update your firmware" upon launch.

Device: 27" M50A Full HD Smart Monitor - S27AM500NU

Current software version: 1101 (ver 1101.0 / Aug 31. 2021 / downloaded from Samsung website and installed via USB).

Troubleshooting:

  • Updated TV software to latest version;
  • Tried reinstalling the Now TV app;
  • Tried turning the power off at the outlet for 2 minutes and then turned the TV back on again.
Patathome-5
First Poster
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I am having the same problem with the Now ap - has anyone found a solution yet?

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Blanquiazules
Apprentice
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Afraid not, Samsung don’t seem interested in helping their customers unfortunately.

Ironically, I also have an older model Samsung which has stopped being compatible with BT Sport - audio and visual don’t sync - and they haven’t managed to sort that one either.

Am really disappointed, I like Samsung and have several products but will be switching to a more compatible / reliable brand next time round.

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Andyhx
Journeyman
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I was told my TV isn't compatible with the NowTV app despite watching previously. Disappointing. 

ChrisM
SuperStar
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Hi all!

We are aware of an issue affecting the NowTV app on on some Smart Monitors. This seems to be affecting the following models:

LSxxAM500

LSxxAM700

This is currently being investigated and we'll advise you on here, when a solution has been found. Apologies for the inconvenience.

Emily Cooper
Student
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Hello - any solution to this issue yet? 

fridakahlo22
Student
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Hi, is there any update? We bought monitor tv only in July as it stated its ability to run NOW amongst other apps. Thanks
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