27-10-2021 08:46 PM
Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks
29-10-2021 03:14 PM
Please unplug your monitor from the wall socket > Wait 30 seconds, then plug your monitor back in > Disconnect the Wi-Fi and reconnect it.
29-10-2021 04:16 PM
01-11-2021 03:51 PM
I have the same issue, nowtv app worked fine until I tried today and am getting the message about updating firmware.
01-11-2021 07:01 PM
I'm encountering the same issue. I was able to use the Now TV app until recently, but last week when I tried to use it again it started showing the message "Please update your firmware" upon launch.
Device: 27" M50A Full HD Smart Monitor - S27AM500NU
Current software version: 1101 (ver 1101.0 / Aug 31. 2021 / downloaded from Samsung website and installed via USB).
Troubleshooting:
22-11-2021 10:36 PM
I am having the same problem with the Now ap - has anyone found a solution yet?
22-11-2021 11:06 PM
Afraid not, Samsung don’t seem interested in helping their customers unfortunately.
Ironically, I also have an older model Samsung which has stopped being compatible with BT Sport - audio and visual don’t sync - and they haven’t managed to sort that one either.
Am really disappointed, I like Samsung and have several products but will be switching to a more compatible / reliable brand next time round.
23-11-2021 07:07 AM
I was told my TV isn't compatible with the NowTV app despite watching previously. Disappointing.
23-11-2021 02:25 PM
Hi all!
We are aware of an issue affecting the NowTV app on on some Smart Monitors. This seems to be affecting the following models:
LSxxAM500
LSxxAM700
This is currently being investigated and we'll advise you on here, when a solution has been found. Apologies for the inconvenience.
06-12-2021 08:31 AM
Hello - any solution to this issue yet?
11-12-2021 08:28 AM