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Original topic:

NowTV app

(Topic created on: 22-11-2021 11:06 PM)
Andyhx
Journeyman
Options
TV

Today the NowTV app decided to tell me that the TV needs a firmware update. Software is up to date and have tried tech support... They're going to ring back... No help from Nowtv. Any suggestions? Thanks 

33 REPLIES 33
SereneH
Moderator
Moderator
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TV

Please unplug your monitor from the wall socket > Wait 30 seconds, then plug your monitor back in > Disconnect the Wi-Fi and reconnect it. 

Sean03
Navigator
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TV
Thanks for your reply. I just tried this now. For a moment I saw "Downloading content" on the restart but there's been no change in the main issue.
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Blanquiazules
Apprentice
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TV

I have the same issue, nowtv app worked fine until I tried today and am getting the message about updating firmware.

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melcat
First Poster
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TV

I'm encountering the same issue. I was able to use the Now TV app until recently, but last week when I tried to use it again it started showing the message "Please update your firmware" upon launch.

Device: 27" M50A Full HD Smart Monitor - S27AM500NU

Current software version: 1101 (ver 1101.0 / Aug 31. 2021 / downloaded from Samsung website and installed via USB).

Troubleshooting:

  • Updated TV software to latest version;
  • Tried reinstalling the Now TV app;
  • Tried turning the power off at the outlet for 2 minutes and then turned the TV back on again.
Patathome-5
First Poster
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TV

I am having the same problem with the Now ap - has anyone found a solution yet?

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Blanquiazules
Apprentice
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TV

Afraid not, Samsung don’t seem interested in helping their customers unfortunately.

Ironically, I also have an older model Samsung which has stopped being compatible with BT Sport - audio and visual don’t sync - and they haven’t managed to sort that one either.

Am really disappointed, I like Samsung and have several products but will be switching to a more compatible / reliable brand next time round.

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Andyhx
Journeyman
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TV

I was told my TV isn't compatible with the NowTV app despite watching previously. Disappointing. 

ChrisM
Moderator
Moderator
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TV

Hi all!

We are aware of an issue affecting the NowTV app on on some Smart Monitors. This seems to be affecting the following models:

LSxxAM500

LSxxAM700

This is currently being investigated and we'll advise you on here, when a solution has been found. Apologies for the inconvenience.

Emily Cooper
First Poster
Options
TV

Hello - any solution to this issue yet? 

fridakahlo22
First Poster
Options
TV
Hi, is there any update? We bought monitor tv only in July as it stated its ability to run NOW amongst other apps. Thanks
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