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Notification on QE55Q6FNA

(Topic created on: 02-10-2021 01:02 PM)
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RL11
Apprentice
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I have a notification on my TV since 27/09/21 asking me to select COM_SID_YES or COM_SID_NO but have no idea what it's about so haven't chosen yet. What is it? What should I do?

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16 REPLIES 16
RussCare
Student
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Hi, I have the same notification on mine but also have no idea what it means. If you find out could you please let me know and I'll do likewise. Thanks.

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AsadM
Moderator
Moderator
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Hi @RL11 @RussCare, I can certainly chase this with the Technical Support Team for you. Can you please send a picture of the error message when it's on your TV, and also confirm if you have anything connected to your TV? 

Sami8D
First Poster
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You can see the picture in https://eu.community.samsung.com/t5/tv/brauche-hilfe-zu-samsung-tv-nu8009/m-p/4078297#M105669 (ignore the network message, I didn't saw this in my situation). I got the message right after the installation and reboot of the latest firmware 1320.4 and I have no internet connection or any other source connected to the TV. The only external device was the USB stick with the new firmware.

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AsadM
Moderator
Moderator
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Thanks for the link, @Sami8D, but this does appear to be from the Samsung Community page in Germany. Are you also based in Germany? If so, please get in touch with our friends in Samsung Germany Support for guidance with this. If you're in the UK, send us a picture of the message on your TV as well as the full model code of the TV. 

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Sami8D
First Poster
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Yes, I'm from Germany. But it seems to be the same problem. So once this message is explained in the EU forum, also the german people will be satisfied.

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RussCare
Student
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RussCare_0-1633176461409.png

Hi, here is the picture.

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Chiggs
First Poster
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I have exactly the same thing. I'm in the UK. Samsung please explain...

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Peter85
First Poster
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I have te same notification (GER) Please let me know what is to do

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RL11
Apprentice
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That's the same notification I have. I have all sorts of cables connected to the tv - of course. What in particular are you thinking of Mr Moderator?
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