23-05-2022 10:37 AM in
I have a Samsung smart tv UE40ES5500KX UE 40ES5500 40" TV bought in 2012 and at the same time I bought a Samsung WIS12ABGN Smart TV Wireless dongle. I have never used the dongle because I have a Sky LAN connector and never felt the need to watch Netflix etc. However I would now like to see these extra channels but the dongle does not seem to connect with the internet router. I am 80 years old so not very savvy with these things but the TV recognises that a dongle is there under the input sources but that is as far as it goes. Could anyone point me in the right direction
Thanks
Bill
Solved! Go to Solution.
23-05-2022 03:26 PM in
Hi @Bill42 If you go to Network-Network Settings, select start and available Networks should be displayed. If not connected Select your own Network and connect, click Next. You will need to enter a password if one has been set on your router and then the wifi connection should be verified. Subsequently you should have access to the internet apps,as has been mentioned Netflix is no longer supported, not sure if you have Sky TV. BBciplayer seems to be supported https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung#2012 but may well need to update the software, further details here https://digihelpdesk.co.uk/why-cant-i-get-bbc-iplayer-on-my-samsung-smart-tv-sony-models-also-affect...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
23-05-2022 12:36 PM in
23-05-2022 03:26 PM in
Hi @Bill42 If you go to Network-Network Settings, select start and available Networks should be displayed. If not connected Select your own Network and connect, click Next. You will need to enter a password if one has been set on your router and then the wifi connection should be verified. Subsequently you should have access to the internet apps,as has been mentioned Netflix is no longer supported, not sure if you have Sky TV. BBciplayer seems to be supported https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung#2012 but may well need to update the software, further details here https://digihelpdesk.co.uk/why-cant-i-get-bbc-iplayer-on-my-samsung-smart-tv-sony-models-also-affect...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
24-05-2022 03:44 PM in
Many thanks for your reply. Together with your comments and James4578 the problem is now solved.
Cheers
24-05-2022 03:46 PM in
Perfect James, now up and running after updating TV and following your steps
Thanks for your time
24-05-2022 03:49 PM in
Hi @Bill42 glad it is sorted now anyway Bill 😀
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .