Not available message on TV won't go away

[samsunny]

Hello,

I have a Samsung plasma TV model PS50C550G1W. A few days ago a message appeared on the screen that just says "Not available". Now the only thing I can do with my remote is turn the TV on and off, and I can change the TV channel. When the TV is on I can see that the LED light on the front is flashing lightly and very quickly.

I have a Chromecast connected and a Samsung soundbar (via optical cable). When I activate the Chromecast the TV switches correctly the right input source, I can hear sound via the soundbar, and I can see the video I am playing via Chromecast. However the message remains on the screen. The TV doesn't respond to any other buttons on my remote except for the Power button, and the channel UP / DOWN buttons. I can see that the TV is receiving the IR commands from the remote because when I press different buttons on the remote the LED on the front of the TV glows red.

I have tried unplugging my TV for an hour (and disconnecting everything that was plugged into it) and turning it back on, but I still got the same message. I had the TV unplugged for many days, and after turning it back on the message was gone for about 15 minutes, but then it suddenly re-appeared. I have also tried various other suggestions I found on the Internet to enter the service menu, but I am unable to access the service menu.

Any thoughts on how to make this message go away? It would be a shame to have to buy a new TV just because of a message on my screen...

Thanks!

[Raza1912]

Hi Asad, I got a new smart remote which I am trying to use for 55 inches curved TV. Twice removed batteries, pressed power button for 8 seconds and inserted batteries again. Also multiple times switched off TV and switched on again while in parallel pressing the return and pause/play button. None seems to work. TV is in Pakistan and apparently no samsung support center here. Any advice? Thanks in advance! 

[PaulM1]

Hi there, @Raza1912. I appreciate that you've followed a series of steps to get your TV working as expected again, and to resolve the error message you are encountering. We're always happy to help.

You mentioned that you are based in Pakistan, so I'd highly recommend reaching  out to our colleagues in your region for additional support:

https://www.samsung.com/pk/support/

You can also access your regional Samsung Community here:

https://r2.community.samsung.com/t5/Community/ct-p/pk-community