02-09-2020 10:22 AM
Hey,
02-09-2020 02:39 PM
Hi @KSun ,
have you checked with our colleagues or by yourself if the TV software is up to date? I can see that the latest version available for this is: 1280.5.
To check this head into the TV Settings> Support> About this TV/Contact Samsung
29-11-2020 04:52 PM
I keep getting a malicious process has been blocked. [process: libnrdp.so] on screen message for the past 4 years.
I have tried updating software, resetting TV, and scanning Tv for a virus and none of this helps.
I currently use Comcast cable provider and have Apple TV and Fire TV plugged into HDMI ports.
I have Model UN55ku6270fxza
03-12-2020 04:15 AM
I've posted my experience on another thread but repeated here:
We're currently having the same problem with ours. It's the new 'top of the line' QA85Q950TS 2020 model and right from the first start up we've experienced the following issues multiple times to the extent it's rendered the TV completely unusable
The issues are summarised as follows:
We have been in contact with Samsung on 3 occasions and they have tried to rectify over the phone but all attempts have been unsuccessful. We recently had a technician come out to inspect and he said he'd been working on Samsung TV's for 11 years and had never seen this before. He changed the one cord box and this made zero difference. He said Samsung had recently changed its operating platform and it's likely this has been hacked so a virus was now infecting new 2020 smart tv's. I don't know whether this is true or not but there's clearly a virus in our TV that hasn't come from our internet (we have 3 other tv's, computers, etc and all are fine. We also have anti-virus software ). The seller has indicated that they may need to change the main board (whatever that means) and hopefully this will remove the virus but the concern is how did the virus get there as it can happen again. They are checking with Samsung for any latest ideas on how this can be tackled without hardware change. he even asked us if anyone surfed the dark web or downloaded an app outside the app store - neither of which we had.
This TV cost us a big chunk of $$ so they better fix it or they'll have one very unhappy and litigious customer
03-12-2020 04:16 AM
22-11-2023 09:36 PM
I am having same issues with mine and it's 2023. Don't understand how they couldn't solve the issue with a simple update. The smart security finds even samsung own files as malicious.
Please update if you finally found a solution
30-01-2024 12:23 AM
I'm having the exact same issue. The constant turning off and on again is such a bother.