No "Self Diagnosis" Option Available

[Zudecke]

Hi

Woke up to find Netflix was no longer working for some strange reason. Code nw 4 8.

I am trying to a factory reset as I've tried everything else to try and rectify it to avail. 

But as you can see the self diagnosis option is not selectable on my TV. 

All other menus and sub menus are available except this. 

Why are Samsungs so complicated?? 

[Pambolisal]

Hey guys, it's the first time I write in a chat EVER so I hope it works!

I think I FIXED IT!!! I just deleted all the apps and then went back to the settings > self diagnosis thing.

Let me know if it works for you guys!🤞

[Angelynaaa]

You have to close out all apps before the self diagnosis option can be clickable. Exit out of Netflix.

[Pedro811]

Its easy just hit exit on your remote then go back on it so you close the application in the background 

[Brandi804]

So I know your last comment was from a year ago, but thank you bc I was so lost! Now, does anyone know why none of my prime videos will work? I have tried everything! Please help! Thank you!