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No on screen keyboard

(Topic created on: 3 weeks ago)
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Davyboy12
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Hi, I’m trying to open the “Gallery “ app on my Samsung smart tv, apparently I need to set a new PIN to protect my cloud content. I can enter my Samsung password to confirm my identity using the onscreen keypad, no problem, but the next screen asks me to set my PIN,but there is no onscreen keypad to enter any numbers. I cannot figure out how to bring up the keypad . Anyone have any suggestions. Thanks

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Davyboy12
Apprentice
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Problem fixed. I simply unset and reset the remote. Too easy, thanks for the advise

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6 REPLIES 6
UNKNOWNUSERNAME
Samsung Members Star ★
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Hi, does your remote have a button with numbers on it?
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Davyboy12
Apprentice
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There are no numbers on the remote. Cheers

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JAMES4578
Samsung Members Star ★★
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Hi @Davyboy12   Presumably you are using  the Smart  Remote,  if you press the 123 button a number pad should pop up allowing you to enter the pin.  

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Davyboy12
Apprentice
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Thanks James4578, I give that a try and nothing popped up. Thanks for the suggestion 

Solution
Davyboy12
Apprentice
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Problem fixed. I simply unset and reset the remote. Too easy, thanks for the advise

JAMES4578
Samsung Members Star ★★
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Glad it was sorted, yes sometimes you need to reset to fix issues.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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