To say im dissapointed at the moment is an understatement and I hope it gets fixed. I had an old Samsung tv from 2018 which could run NFL Game pass just fine.
I recently bought the TV on the subject and to my surprise there is no NFL Game pass app on the samsung app store. Will there be one? Otherwise my investment is basically pointless, since I was trying to upgrade 10 inches and some technology and quality.
Same problem on a new 50" Series 8. I'm in the US. Fortunately, I can screen cast to another TV. But still, I had seen this on the NFL site: https://support.nflgamepass.com/hc/en-gb/articles/360025132833-Smart-TVs-for-2020-Season prior to buying the TV, so I was expecting it to work.
Just bought a 2020 Crystal UN55TU7000FXZA from Best Buy in Rockville,MD USA. I did this after verifying (I thought) that NFL Game Pass would play on this model.. Well the app is NOT AVAILABLE when searching for it. How can they get away with false advertisement like this? Who do I sue?
Having the exact same issue with a 2020 T series TV. Have been chasing NFL Gamepass Support for more than a month now. They are pretending they are unaware that their app does not work on 2020 models, blatantly untrue.
One of their supervisors suggested I change the TVs geo location (procedure for this varies by model) which I have done, but the app is still not available. I have tried resetting it to several other countries, even the US, but with no success.
NFL Gamepass are aware of the issue, the only option is to keep complaining to the Gamepass customer service team until they update the app compatibility, or remove the misleading advertising from the website.