no internet access on samsung UE49MU7070

[GaRbi82]

Does anyone have this problem on TV? 

[ChrisM]

Hi @GaRbi82 

What's the current software version of your TV? Go to Home > Settings > Support > About This TV. Are you trying to connect over WiFi or via an Ethernet connection, or both?

[GaRbi82]

T-KTMDEUC-1280.5 , BT - S

[GaRbi82]

it keeps on dropping signal and after restarting the TV it is connecting for 15 minutes and again there is no access to the internet

[ChrisM]

It does show that your software is up to date. Let's try a Smart Hub Reset. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

Let us know if this helps!

[GaRbi82]

hi sorry for a late reply. I did reset smart hub but it didn't work 😒 still losing connection. It happen sometimes after 15 minutes sometimes after 30 minutes. Router is standing in the same place and really don't know why it's happening 🤷🏻‍♀️

[GaRbi82]

and it's happening again 😒