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no internet access on samsung UE49MU7070

(Topic created on: 14-09-2020 04:40 PM)
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GaRbi82
Explorer
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Does anyone have this problem on TV? 
6 REPLIES 6
ChrisM
SuperStar
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Hi @GaRbi82 

 

What's the current software version of your TV? Go to Home > Settings > Support > About This TV. Are you trying to connect over WiFi or via an Ethernet connection, or both?

GaRbi82
Explorer
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T-KTMDEUC-1280.5 , BT - S
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GaRbi82
Explorer
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it keeps on dropping signal and after restarting the TV it is connecting for 15 minutes and again there is no access to the internet
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ChrisM
SuperStar
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It does show that your software is up to date. Let's try a Smart Hub Reset. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

 

Let us know if this helps!

GaRbi82
Explorer
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hi sorry for a late reply. I did reset smart hub but it didn't work 😒 still losing connection. It happen sometimes after 15 minutes sometimes after 30 minutes. Router is standing in the same place and really don't know why it's happening 🤷🏻‍♀️
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GaRbi82
Explorer
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and it's happening again 😒
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