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Original topic:

No channels

(Topic created on: 19-07-2022 08:46 PM)
Jin3
First Poster
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TV

I have tried autotuning channels but cannot pick up any. Have checked with Freeview that there are no signal issues in our area. Can anyone help?

 

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3 REPLIES 3
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TV
Have you got a cable for it? And is it plugged in correctly?
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JAMES4578
Samsung Maker ★
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TV

Hi @Jin3 know you have checked and apparently no signal problems in area. Channel guide for some troubleshooting https://www.samsung.com/scanning Channels   other options are to try the Automatic scan again or try a Manual scan as shown here https://www.freeview.co.uk/help/manual-retune  Some customers have found that scanning after removing the aerial and then reinserting provides a solution when channels are missing and your manual tune may be accessible. In other words scan with the aerial removed when obviously no channels will be found, however this can reset the connection. You would then need to scan with the aerial connected again and see if this makes a difference.

However  if all else fails there is the possibility that there is some issue with the aerial.A  Booster can help. See some more information here https://www.freeview.co.uk/help/reception-picture-and-channels-troubleshooting-guide#:~:text=If%20yo... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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NickiH
Apprentice
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TV

User 'starnett' is officially a genius!  After numerous attempts to get terrestrial on our ***** Samsung tv, I found this solution on Page 6 of another thread and IT WORKED!  Goodness only knows how he came up with this obscure solution but hats off to him! Below are starnett's instructions.

  • to into the Samsung TV Plus channel list
  • select 'Edit Channels'
  • Press 'select all' (top right on my tv) and then DELETE all channels
  • autotune option then appears as it shows no channels available
  • Follow autotune instructions as prompted

NOTE: Ours is a 2020 model.  We ended up with 150 digital tv/radio channels!  Please make sure that your terrestrial cable (coax) is plugged into the back of your tv.  I forgot to do this first time round as we have Virgin Media (which I'm cancelling, hence the need for terrestrial) and the Virgin cable goes into the coax socket on the back of the Virgin box and I assumed this would work.  It didn't but plugging in a dedicated areal cable to the tv did.  SO pleased as I thought we would have to get a new tv!

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