No Ambient Mode Option in SmartThings App

[Hairygiraffe]

I have a 55" Q60 (2018). When I initially set up the TV I uploaded photos to my TV via the SmartThings app w/ no problems. I now want to update those photos but the Ambient Mode upload area is no where to be found on the current version of the app to found now. All I have is the remote feature.

Is there some magic button to check on the TV to get the Ambient Mode upload pages to appear on the app now? I've read on these pages where some people have Ambient Mode grayed out. But I don't even have that.

[PetevB]

I'm having the same issue. Any insight?

[CharlieRed97]

I am also having the same problem, my partner has just downloaded the app herself and is not having any issues, can someone tell me how to resolve this issue?

[PetevB]

I believe it’s a software bug in the Samsung Smart Things app. Try updating it and restarting, but I can’t get the ambient mode to show up on my iPhone. It does however show up from the same app on my iPad, so try installing there if you have one of those…