Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

New TV (QE75Q60) audio issues with MKV file

(Topic created on: 04-07-2021 06:45 PM)
1188 Views
Oskar3
Student
Options

My new TV (QE75Q60RATXXU) will not play the audio for a mkv file I have, this issue is weird as my old TV (ue55mu6100) works perfectly fine. 

I don't understand how an old tv has better support than my new one?

Is there a way around this so I can watch an MKV file?

0 Likes
4 REPLIES 4
AntS
Moderator
Moderator
Options

Hi @Oskar3 ,

 

It may be that the .mkv file has DTS audio - which isn't supported in the newer model. :thinking-face: Any trouble with other video files?

0 Likes
Bungee23
First Poster
Options

Time to switch away from Samsung tv's.  The codec media support is shockingly *****.

i don't know why they're eliminating support... cost cutting I expect, but I won't be buying another Samsung, and I'm now recommending everyone away from Samsung to LG tv's. 

I liken this idea from Samsung to blockbusters decision to not stream media online,  blockbusters who?!

65Q70
First Poster
Options

I have the same issue, also the sound level is very low compared to my others tv,  i regret my purchase 😞

0 Likes
Don8
First Poster
Options

My 2010 and 2015 Samsung TVs and 2015 Samsung blueray player play MKV DTS files fine but my 2019 Samsung Q80T will not handle the DTS audio, so I also regret my purchase unless Samsung adds support via a firmware upgrade.  If not, I will stop buying Samsung.

0 Likes