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Original topic:

New TV (QE75Q60) audio issues with MKV file

(Topic created on: 06-04-2020 02:11 PM)
Oskar3
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My new TV (QE75Q60RATXXU) will not play the audio for a mkv file I have, this issue is weird as my old TV (ue55mu6100) works perfectly fine. 

I don't understand how an old tv has better support than my new one?

Is there a way around this so I can watch an MKV file?

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4 REPLIES 4
AntS
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Hi @Oskar3 ,

 

It may be that the .mkv file has DTS audio - which isn't supported in the newer model. :thinking-face: Any trouble with other video files?

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Bungee23
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Time to switch away from Samsung tv's.  The codec media support is shockingly *****.

i don't know why they're eliminating support... cost cutting I expect, but I won't be buying another Samsung, and I'm now recommending everyone away from Samsung to LG tv's. 

I liken this idea from Samsung to blockbusters decision to not stream media online,  blockbusters who?!

65Q70
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I have the same issue, also the sound level is very low compared to my others tv,  i regret my purchase 😞

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Don8
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My 2010 and 2015 Samsung TVs and 2015 Samsung blueray player play MKV DTS files fine but my 2019 Samsung Q80T will not handle the DTS audio, so I also regret my purchase unless Samsung adds support via a firmware upgrade.  If not, I will stop buying Samsung.

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