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Original topic:

NEW SAMSUNG SMART-TV WITH WAS0003 ERROR #HELP

(Topic created on: 23-08-2018 08:41 AM)
70817 Views
KasperIlse
Student
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Hey Everybody, 

 

We just bought a brand new SAMSUNG UE43MU6100 smart-tv. We connected it to our Wi-fi and it worked perfectly fine. 

It's a week old now and the internet just stopped connecting two days ago. It work on LAN-connection but no other Wi-Fi source. 

 

When we reset the network and try again, it says it's 'connected but no internet'. We would like our tv to work on the Wi-Fi because of the cables. We tried to contact samsung via Facebook. They get you trough some steps. They all didn't work. (for example: putting the DNS to 8.8.8.8).

 

When trying to connect to some apps, we get WAS0003 error.

 

Anybody else having this problem and knowing how to fix it? please HELP

 

Thank you!

19 REPLIES 19
samaral01
Apprentice
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Unplug/plug and turn on tv. Business as usual
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Rrrrrrrrr
Apprentice
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When it happened to me, I did a factory reset. Problem solved.

SArmstrong
First Poster
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Thanks all who suggested switching TV on & off .. it’s just worked for me . I’ve has T.V. about 2yrs 1st time that has happened
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Subhan89
First Poster
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Salam mənim samsung televizorumda internet kəsilir

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Tv38
First Poster
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How do I reset the tv

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Rrrrrrrrr
Apprentice
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Depends on which model. I've just googled it and Samsung support goes through the process of resetting. As I said in my original post, it worked for me and is still fine.

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Tv38
First Poster
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Cant find the factory reset when I ho in to menu

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Rrrrrrrrr
Apprentice
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Menu, support, self diagnosis, reset. 

Sonnydj53
First Poster
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hi everybody 

i am having the same issue and followed the instructions you provided and still having the same issue any advise?

 

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Dave131
First Poster
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How do I do a factory reset? 

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