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New Samsung Frame TV stuck in update mode

(Topic created on: 24-11-2023 03:40 AM)
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Victor Stillwell
First Poster
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Bought a Frame TV yesterday. Installed it today. Ten hours stuck in update mode. Spent an hour on hold with Samsung support. They hung up on me.

DO NOT BUY THIS TV. My experience with other brands that have software update issues (looking at you Bose) is they are persistently bad and occur frequently. 

Now I have to box this TV back up and take it back. I'll try Sony. 

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2 REPLIES 2
AaronAJ
Moderator
Moderator
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@Victor Stillwell We are sorry to hear about your TV.

 

Did our colleagues run through any troubleshooting steps? Could you provide a photo of what you are seeing? Also, can you confirm your TVs model number? This is located on the back of the TV.


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Lord_Shiva
Voyager
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Restart your device. On devices with a Power key: Press and hold the Power key, and then tap Restart. ...

Check your charger. ...

Check for Software updates. ...

Optimize device performance. ...

Disable Touch sensitivity. ...

Reboot the phone in Safe Mode. ...

Back up and Factory Reset.

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