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Original topic:

New Samsung 65 in with solar remote

(Topic created on: 03-03-2023 02:58 PM)
Laura187
First Poster
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anytime i press the voice button the entire remote unpairs. When I hold the back and next buttons together to pair, it won't pair.

3 REPLIES 3
ChrisM
Moderator
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Hi @Laura187 

Could we take the full model code and current software version of your TV? Go to Home > Settings > Support > About This TV.

Dean
First Poster
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This remotes microphone is not responding for QN65S95BAFXZA tv. Smartthings microphone works. any ideas?

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Laura187
First Poster
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Hi there - 

Thanks for your patience. Full model code: QN65QN85BAFXZA and the current software version is T-PTMAKUC-1430.1,BT-S

Thank you!