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Original topic:

New QLED display issues or damage

(Topic created on: 31-08-2023 09:39 PM)
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QledIssues
Apprentice
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Hi all, this is a new 85" Qled tv. Can anyone tell me if this screen is accidentally damaged as Samsung claim, or faulty as I believe?

no sign of damage on tv, no parcel damage. It still has protective covering on it, but Samsung are refusing to help.

I've sent them the pictures and they have said " the validation team have determined it as accidental damaged". I have no idea how they can determine that from the picture without inspection.

Occasionally when you turn it on it's fine but that's gone from every 1 in 10 to hardly ever. I've tried a few options for removing lines, and stopped short of one guy saying to run it warm cloth at medium pressure..... as that seemed like it could cause more damage than good!

IMG_2932.jpeg

when reported, Samsung said I was 3 days past their cutoff of reporting a faulty on delivery.... so this just feels like a scripted fobbed off comment from a  support team told to answer this way to any issue.

Really disappointed with Samsungs handling and the service and incredibly poor English from the overseas call centre.

really has put me off buying any more Samsung products ever!

thanks

 

7 REPLIES 7
QledIssues
Apprentice
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I'd be pretty sure that they would track the serials numbers.

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Members_21FJdd9
First Poster
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I have the 50 inch QLED  with similar issues. Tv turns on but there’s no picture. I sent it to a repair shop and the technician said he’s been getting lots of the same issue. I think the screens are faulty. 
I’ve had mine for only a year. I’m never buying another Samsung tv again 

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Andriy Tokar
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1000007865.jpg

 Having exactly same issue with my 85"tv.

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QledIssues
Apprentice
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I got nowhere with Samsung. Had to pay £1500 to get it repaired. 

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jasto
First Poster
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Oh my God. I have a similar problem with a TV for my son. They looked at the picture and said its accidental damage. I was with my son when we turned off the TV left the house for 2 hours came home and the bottom left of the screen has a weird shape on it. The TV wasn't even out of the box a few weeks. I am currently in a dispute with Samsung over this 

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QledIssues
Apprentice
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I would not be optimistic of Samsung being helpful.
They just follow the script and how can you prove it?  The onus should be on them proving that you have done it, not the other way round. 

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jasto
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yeah they are the most unhelpful support line ever

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