New Apple TV and Airplay firmware update not available?

[Saracen]

The new firmware for the 2018 and 2019 Samsung TVs to support Airplay 2 and the Apple TV app has been announced and plenty of people have posted photos of it working. But my TV can't seem to find an update from its current v. 1251 firmware. And the support pages on the Samsung website don't list a newer firmware. Anyone had success getting this update?

[JAMES4578]

@JPhi @fembrey   Know it will be frustrating but as @AntS  has said the firmware for your models is not available yet. Hopefully it will not be too longa process. Personally not able to benefit myself in the near future anyway as latest model is a 2017 set  (there may be some hardware  limitations)

[Dsmillie1]

My nu7020 just updated to 1260 and still no Apple TV app!

[Grantrburton]

Same story for the nu7120, updated to 1260 and even reset smart hub and Still no app or airplay functionality

[spqr]

Hello,

Can you please confirm if NU7020 will be eligable for the update as I'm finding it on some lists and not others? I'm happy enough to wait but I'd like to know if I should invest in an Apple TV dongle.

On another note, I cannot connect use the restart smart TV function as it says it's not available?

Thanks in advance for your help.

[ChrisM]

Hi @spqr 

We are currently working on enabling this functionality for your TV & it will be enabled via a Firmware update. We have no timescale for this to occur but please ensure your TV firmware is always up to date.

[spqr]

Thank you. However, I cannot update my TV via the internet as it is greyed out and says 'This function is unavailable' despite my being connected to the internet (I know I am, as I'm currently watching youtube on it!). 

Thanks!

[ChrisM]

That's strange @spqr! It may be worth trying a reset of the TV. Note any adjustments you may have made to the settings of the TV will be returned to the default settings that the TV came with. To do this, go to Home > Settings > Support > Self Diagnosis > Reset. You'll then be asked to enter a 4 digit PIN code which is usually set to 0000 unless you've changed it. The TV will then run through the start up process.

Let us know how you get on.

[Grantrburton]

Hello, can anyone give me an update to why the new firmware realised for the nu7210 has not activated the Apple TV app or airplay functionality?

thanks for the update. 

[Ja5on]

I’m still seeing no update to 1251 to 1260 via the tv update even though on the website you can download to usb, is there a reason why my QLED 6FN is showing me no update? Many thanks.

[AndrewL]

Updates are rolled out in batches and are subject to availability based on factors such as location and purchase date. If the update is currently unavailable via WiFi then you may wish to try downloading the file to a USB stick on the Samsung support page (Upgrade File(USB type) ver 1260.8 (MULTI LANGUAGE)). Apologies for any inconvenience this may cause you.

https://www.samsung.com/uk/support/model/QE82Q6FNATXXU/