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Netflix sound not working on UE50NU7400 with digital output

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Explorer

Yes Tess, we have all tried these steps and we have all advised they do not work. 

 

So why is the Samsung Technical team not listening to us and doing something about it?! 

We heard one poster early on in this thread (in Poland from memory) advise that his local

Samsung support team advise they were aware of the issue and it would be resolved with Firmware update 1359 (I think) but is this true? 

Can Samsung just tell the community formally when this issue will be resolved and the likely timeframe for resolution  - no one expects this to be fixed overnight but this happened in late January and we have been commenting for three months with no update or resolution. Surely you agree this is very poor !!?? 

Thank you. 

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Observer

Just now started experiencing this same issue. Happened in the middle of watching a show from a local streaming app (note: not Netflix, so the problem is probably not Netflix based). Changed over to optical cable and that seems to be working as a temporary solution to the problem, but I was actually planning on upgrading to Samsung's HW-Q70R soundbaar which doesn't support optical... so... I guess I won't upgrade until they figure this out. 

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Apprentice

Using optical cable can be a temporary fix before Samsung release the firmware update:

 

1) using optical, the sound output format is Dolby Digital

 

2) using HDMI, the sound output format is greyed out as Dolby Digital Plus.  My Denon AV amp may not be able to play it and hence the stuttered sound

 

So, I'm connect the Samsung TV using both HDMI and optical (just for playing Netflix using my AV amp)

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First Poster

Has anyone seen a resolution to this problem yet???  I'm still having problems hearing Netflix audio thru my HDMI Arc connected reciever.  All other Apps are OK... Please advise, thanks...

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Apprentice

no, Samsung has so poor consideration for his customers, and you are lucky when your TV does not wake up by itself during the night... 

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Apprentice

The stupid work around is...connect Optical out to your AV amp and use that when you want to watch Netflix ... 

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Apprentice
ok but seems to me that DOLBY DIGITAL PLUS is not supported by optical output
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Apprentice
It works fine with me. My AV amp is Denon AVR-1912.

The inconvenience of this “temporary” work around (using optical) is that you need to use your AV amp’s remote to adjust volume ...
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First Poster

In case anyone from Samsung is monitoring.

 

As I mentioned several threads back there are multiple issues with different models. It appears some TVs work with optical out except for Netflix. I have (2) different Samsung models.

 

UN55FH6200FXZA. I used the optical out into a Sony receiver and it worked fine. I used the analog out into wireless headphones. I moved that into a different room and gave my receiver to parents. Now I don't use the optical out, but a pair of analog speakers.

 

i upgraded to the Q80r 65 inch in March. I also purchased the Sonos surround system. I  hooked up the Sonos system via HDMI arc and all was well. So far. I then discovered there was no analog out. There is an optical out. So, I gave my headphones to parents and purchased an optical input pair of headphones. That when I discovered none of the apps played out of the optical out. All of the hdmi sources play out of the optical out bit none of the apps. Very frustrating as I use the headphones quite a bit for a variety of reasons.

Will someone at Samsung please acknowledge they are aware and give us an update?

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Observer

Hi All,

 

I am having a similar observations but different.

 

I have a Samsung MU8000, with firmware version 1280

I have a Denon AVR X3200W with latest firmware, supports DD+ and DTX etc etc...

HDMI cable running through ARC, all settings quadruple checked.

 

I am actually ok on DD but I am trying to switch to DD+, this is where the issues are for me (in DD+), the sound it's intermittent in Netflix and Disney+ and Amazon Prime (cuts in and out continuously).

 

No, optical cable will not be a workaround solution, does not pass DD + signal (so I can get a proper Atmos sound).

 

Receiver works well with BlueRay player I have, so the receiver is not at fault. I have an 8K HDMI cable so bandwith is not an issue either. Considering that all the apps are doing the same, I would say likely that the TV is at issue here. I did not call support for this yet but doubt that anyone will know regardless based on the feedback that I have been reading in this thread.

 

Edit: I have been doing some reading, I am getting mixed information, some say DD+ is not supported on any of the build in apps? Anyhow...idk, likely will just use the DD.

 

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